Last updated: 14/05/2025
At Maddiepaints.co.uk, operated by Madeleine Agnew, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and protect your data when you use our website or services.
1. Who We Are
This website is operated by:
Madeleine Agnew
Website: https://www.maddiepaints.co.uk
Email: info@maddiepaints.co.uk
Registered in the UK
2. What Information We Collect
We collect and process the following personal data when you use our website:
- Contact Information: name, email address, phone number (if provided)
- Order Details: billing and shipping address, products ordered
- Payment Information: collected via third-party processors (e.g., PayPal, SumUp – we do not store your card details)
- Website Usage Data: such as IP address, browser type, and pages viewed (via cookies or analytics tools)
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you about your purchase
- To respond to inquiries or customer support requests
- To improve our website and services
- To comply with legal obligations
4. Sharing Your Information
We only share your data with trusted third parties where necessary:
- Payment providers: PayPal, SumUp
- Delivery and postal services
- Service providers: e.g. website hosting, analytics
We will never sell or rent your data to third parties.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined above and to comply with legal or tax obligations.
6. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion of your data
- Object to or restrict how we process your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at: info@maddiepaints.co.uk
7. Cookies
We may use cookies or similar tracking technologies to enhance your browsing experience and collect analytics data. You can manage your cookie preferences through your browser settings.
8. Security
We take reasonable steps to protect your data using secure systems and trusted third-party providers. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we use your data, please contact:
Email: info@maddiepaints.co.uk
Website: https://www.maddiepaints.co.uk